When was the last time you sat down and thought as a real customer of your own product or service?
What do they see? What are their complaints – as we all know the Irish don’t lodge a complaint to you, only afterwards!
Mystery Shopper reports are a unique tool which provides independent feedback to business owner from the viewpoint of their target market.
How does it work?
Our team will avail of your service be it a call to your offices, a visit to your store, a meal in your restaurant or hotel and observe the service provided. This report can be either general – layout, presentation, service, etc. or specific relating to your own concerns, be it stock risk, employee presentation, upselling, etc.
A report is issued within 3 to 5 days including photographs of issues allowing the business owner to more easily identify and address the issues.
This service is cost effective and can benefit your business in numerous ways: real time information, customers perspective, compliments financial management information, can be tied in to an employee reward scheme, improve customer service and thereby turnover, increase goodwill value, identify risk areas re cash and stock control, identify wastagere portion control, etc.
What our clients say?
“Made for interesting reading and definite areas we need to address”
Talk to us today for further information on our range of packages – once off, yearly, etc.